If it seems that Qless has skipped a customer, or that a customer was summoned and didn’t receive a text message, please write down the customer’s name and phone number. Give this to an agent as discreetly as possible. Please do not interrupt an agent when they are in the middle of processing an application. The agent will assess the situation and call R1 with further instructions. Please do not bring customers to the agent unless he/she asks you to do so. Bringing customers to the office before an agent is ready interferes with their ability to complete the previous customer’s application process accurately and efficiently.
When possible, please send the customer’s information to me via email. Hopefully we can track these errors and figure out what is happening.
Thank you,
Erin Cody
Librarian III Manager
Houston Public Library |Central Services
500 McKinney, Houston, TX 77002
Office: 832-393-1496 | Email: Erin.Cody@houstontx.gov