New Procedures for Call Slips
·
Call Slips will
be used for items on 5th and 6th floors ONLY
o CLST will
continue to process those requests as usual
·
All desks can place Call Slips for material requests
on 5th and 6th floor
·
CREF will process requests for 3rd and 4th
floors
o The call slip system WILL NOT be used for these materials
o Customers should be referred to 2nd floor
for assistance with 3rd and 4th floor materials
§ Materials will be pulled and handed directly to the
customer.
·
Avoid placing
holds, wraps, etc.
o The customer will be directed to the Lobby to check
out the materials
·
KIDS & TEENS REQUESTS:
o 2nd
floor staff will Vocera CYOU staff on 4th floor that is off desk so
they can do the shelf checks and bring the materials down.
§ This process may require putting the customer on the
phone with CYOU staff so they may conduct a reference interview
§ CYOU staff will
not available all the time. Check the schedule – See next section
·
THIRD FLOOR REQUESTS:
o 2nd floor staff will go to the 3rd
floor to pull materials for customers
§ Everyone scheduled on 2nd floor will be
expected to assist (one person at a time), including the balcony person
§ If the balcony person is the one pulling materials,
upon arriving to 3rd floor, warn the balcony person to also keep an
eye on the stairs
o If CYOU
staff is not available, 2nd floor staff will also have to go to 4th
floor to pull materials
§ You can ask the 4th floor Hall Staff to
find/select the materials for you if you are unsure of what to get (Subject or
more complex requests)
§ You will then take their place as “Hall monitor”
·
1st & 2nd FLOOR REQUEST:
o If customers
need materials from 2nd floor DO NOT AUTOMATICALLY send customers
there. See below
§ Customers who are looking for items found on 1st
and 2nd floor should be provided a call number and directed to the
area
§ If you are able to walk to the area with the customer,
do so
§ If you are not, let them know to go the nearest desk
for assistance or flag a staff member on the floor
§ DO NOT PLACE A CALL SLIP FOR 1ST AND 2ND
FLOOR ITEMS