Does the record have to be closed when paying a fine?
YES. Please close the record and re-scan the card in the smart money manager program which should accurately display and remove fines from the patrons account. IT has already adjusted Central’s computers to add several prompts reminding staff to close the record, and also does not complete the transaction if it is.
Is there a way pay the full balance instead of having to double click every fine?
YES. Select “Advanced Fines”, then select “Pay all”, then “Done
I am having trouble logging in; What do I do?
If you are trying to input from memory doublke check you are entering your correct password by referring to your ID and password handout issued to you.. (Make sure the “num lock” key is on if you are using the 10 key pad). If you are still having problems please call a supervisor for more assistance.
If you have any more questions or concerns about this new software PLEASE let a supervisor know so that the concern can be addressed and possibly help other staff members.
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