Is a question you may be asking yourself if you are scheduled to work 6/5/10 or 6/6/10. IT took the laptops on Friday for updates and they will return on 6/7/10, hopefully working faster and more efficiently.
To be serious, customers are going to be agitated by this since they are used to having 20 or so laptops to choose from. While we can't do a lot in regards to the laptops or the laptop list, a way we can assist the customer is to apologize for the inconvenience and thank them for their patience with us. If a customer still seems upset, ask them to fill out a comment form in regards to the issue to make sure their voice is heard. (Sometimes having a customer write down their emotions regarding a situation can help diffuse it.)
Should you have any questions, I will try my best to answer them.
Daniel
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