Tuesday, July 13, 2010

Laptop Agreement and verbal queues for customers

Hello all.

This is just a reminder to let customers know (verbally) when their laptops are due and remind them that a fine accrues for late return. It is also good to remind customers to read the agreement they are about to sign. The reminders from us are a courtesy to the customer and help us to avoid unpleasant confrontations and accusations of being unfair later.

As always, thanks to each of you for all that you do to help our customers and one-another.

Fred Schumacher
Circulation Administration, Manager
Houston Public Library

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