In the discussion following today's webinar on customer service, Dr. Lawson complimented all of the staff for the professional way we answer our phones. She said that other City Department heads have told her how impressed they are and that they tell their staff to call the library and learn how to do it right! Congratulations to all of you and keep up the good work!
Syma
Syma Zerkow
Chief of Library Materials Services and Interim Chief of Central Services
Houston Public Library
832-393-1484
Please note my new email address: syma.zerkow@houstontx.gov
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