Greetings all.
This is to let you know that there was a technical problem that interfered with the delivery of telephone notices last week. Consequently, delivery of Hold Pick up and Overdue notices between 01/27 and 02/04 was delayed until Saturday, 02/05. Sadly, some of the notices went out too late for customers to get their items before they cleared from the hold shelves.
If you encounter a customer who was not able to get his/her hold because of this problem, please extend our sincere apologies for the lapse in service, assure him/her that the problem has been fixed and new quality assurance measures developed to prevent it occurring again, and help him/her to place a new hold on the needed title. Because of this problem, you may move customers who missed their opportunity to pick up their original holds before they expired to the top of the hold queue on titles for which they need replacement holds.
Thanks in advance for your assistance with this.
Fred Schumacher
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