Some of you may notice a training on your schedule tomorrow. This is the "Give them the Pickle" Training which focuses on the next steps after the "HPL Way" and methods to provide quality customer care beyond what you would normally encounter. Please refer to the email below which will give you step-by-step instructions to access and complete the training. Remember to use Chrome for this!
From: Benton, Suzy - HPL
Sent: Wednesday, January 15, 2014 2:57 PM
To: HPL - All Employees
Cc: HPL Training
Subject: ** NEW Give em the Pickle Customer Service e-Training Program **
Importance: High
Sent: Wednesday, January 15, 2014 2:57 PM
To: HPL - All Employees
Cc: HPL Training
Subject: ** NEW Give em the Pickle Customer Service e-Training Program **
Importance: High
Greetings, Team:
Happy New Year to you all!!
In 2013, we all learned the foundations of the HPL Customer Service philosophy with the Exceptional Customer Service – The HPL Way training. As a continuation of this innovative way of thinking about customer service, I have some exciting news to share with you all! With the support of the Executive Leadership Team, the Training and Professional Development Team is able to offer an awesome, new Customer Service e-learning program called Give em the Pickle.
The Give em the Pickle e-Training program focuses on customer service and provides training in a fun, yet incredibly effective way. The program centers on four key learning points: service, attitude, consistency and teamwork.
The program will take about an hour to complete and will include the following components:
· Pre- Assessment
· Give em the Pickle video
· Post-test
· Certificate of Completion
When you are ready to begin this program, please click here to be transferred to the Training Portal for registration instructions.
Please complete the program by Friday, May 16, 2014 at Noon. You will receive 1-hour of training credit for doing so. The Training Team will monitor completions via the Administrative site and update training records accordingly. There is no need to send your certificate to us.
As a reminder, each staff member should have completed 4-hours of Customer Service Training by the end of the fiscal year per FY 14 Performance Measures that were submitted to the Mayor. Thus, please make completing this training a priority.
While we know that you all are already providing exceptional customer service to the citizens of Houston, we are offering you this opportunity to sharpen your saw a bit more! Learning new skills and continuing to grow on a professional level is an on-going journey for us all.
We hope that you find this training program useful and will transfer the concepts learned into your daily interactions with customers that visit your locations!
Happy Training to you!
This email was approved for system-wide distribution by Ophelia Cespedes, Deputy Assistant Director - Organizational Development
Best regards,
Suzy Benton, MLIS
System-wide Training Coordinator
Houston Public Library
832-393-1505
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