Good morning, all.
This month we would like to increase the visibility of our newsletter "My Link". How we plan to do this is to make sure they are still prominently displayed on our service desks and offer one to our customers when they check out. Now, offering these can be tricky and we are not going to force them on people, however some good ways of offering can be:
"Have you received your monthly copy of our newsletter/calendar of events?"
"We're conducting special programming for (insert program here). Would you like a newsletter to stay informed?"
"Have you heard about our teen cinema competition? You can read about it on page 7."
Of course you will come up with your own way of doing this, but keep in mind, no means no. If a customer does not seem interested or actively resists, we are not going to insist on them taking one or continue to up sell the item.
I would really love feedback on this to see what staff think and also see how customers react.
0 comments:
Post a Comment