The documents highlighted were the ones shared during the Training All Staff Meeting held on 12/4 and 12/11. The other two procedures are companion documents,
I. Assisting Customers with Returns (Central Library)
II. Assisting Customers with Claims Returned Requests
II. (a) Marking an item Claims Returned
II. (b) Shelf-Check Procedure
III. Managing the Claims Returned Index
UPDATE: These links are available in the sidebar under the "Training HQ" section and are posted on the blog's Training page. Thanks! - Holly D
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