Introducing HPL Rescue Calling Card - E-mail from IT

There is a step-by-step word document on how to start up this software which can be found by clicking HERE or in the sidebar in the "Training & How-To Guides" section. - HD

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Greetings HPL Team,

As part of our continuous efforts to improve customer service, we are excited to launch a new way to contact the HelpDesk: Logmein HPL Rescue Calling Card is a way to chat with a live, HPL HelpDesk tech in real time. You may use it to report staff computer issues such as printing, Java, web browsers and Outlook.

Here’s what you need to know:

•       You may still call or email the HelpDesk. HPL Rescue Calling Card is just another quick and fast way to get your issue resolved.

•       During the beta phase, service hours are Monday-Friday, 9 AM – 6 PM.

•       This service is for staff computers only. You will notice the blue icon on your staff desktop computer Thursday, August 4. 

Here’s how it works:

•       Our techs will “remote in” on your computer to resolve the issue ONLY after you’ve given them permission.

•       Once the session has ended, our techs will no longer have access to your computer.

•       Only you can initiate the chat/call from your computer.

•       Make sure to review the how-to handout to familiarize yourself (see attached file).

As always, do not hesitate to contact us if you have any questions.

This message has been approved for system-wide distribution by Rick Peralez, Assistant Director of Digital Strategies.

Regards,

Houston Public Library | Digital Strategies

HelpDesk | 832-393-1570

hpl.helpdesk@houstontx.gov