Changes in Database Access - Update 9/3/16

Changes in Database Access - Update 9/3/16

***Only 2 Databases are not accessible as of this morning***

1. Los Angeles Digital Microfilm (database itself is accessible but the list of newspapers doesn't include LA Times). 
2. Factiva: both remote and in-house access is not working.

We are working around the clock with Ebsco to resolve these issues and update the database URLs as we receive them. Do continue to report issues to the HelpDesk.
Saima


Database authentication is changing today from OCLC's EZProxy to Ebsco's OpenAthens. Virtual Library Services' team is in the process of changing the URLs for all of our databases.

What this means for you as staff:

• Authentication page/Login page will be different and asks for user barcode and PIN;
• Customers may ask you to find their PINs;
• some databases will have 2 different URLs for in-house and remote access (similar to ReferenceUSA);
• update bookmarked databases;refresh browser; clear browser cache;
• Report database access issues to the HelpDesk so we can resolve them as quickly as possible. 

What this means for customers:

• More secure connection;
• No longer having to wait to access databases after getting a new card;
• Update bookmarked databases;refresh browser; clear browser cache;
• Must know PIN to access databases remotely.

Your patience and understanding is much appreciated as we work towards improving our customer's user experience.
Saima