Learning Link, Housing Program, and Vote on a Slogan!

Good morning, folks! I'm posting three important e-mails that have info about the Learning Link card, a training video for the Housing Program, and a slogan for our Staff Development Day slide. 

Learning Link accounts

Hello everyone.

The Learning Link accounts for HISD students were recently created in HPL’s Symphony system, and the accounts will now appear in Workflows.  Please keep the following in mind:

• Learning Link has not yet launched and the accounts are not ready to begin circulating material.  Please do not check out materials on these accounts yet. You will be notified when the program launches and the accounts are ready to use.

• Students may also have a regular My Link library card account or want to sign up for a regular My Link library card account in addition to the Learning Link account.  If a student and his/her parent choose to register for a regular card, you may issue a full service My Link card, even if the student already has a Learning Link account. 

• My Link library cards do accrue fines/fees for overdue and unreturned material, and customers may not have more than one My Link library card account.

Again, you will be informed when the Learning Link program launches and the cards are ready to use, but you may continue to issue My Link cards to students, even though they have Learning Link accounts in the system.  If you have any questions or concerns, please do not hesitate to contact me at fred.schumacher@houstontx.gov or at 832-393-1567.  I’ll get back to you as quickly as I can.

Thanks.

Fred Schumacher

Training video for the Housing Program 

Greetings,

The training video is now available:

This is a PowerPoints with voice over by Michael Kelsch, Assistant Managing Director of  Houston Housing Authority, is on the HPL Staff Training Portal: http://training.houstonlibrary.org/HHA2016

You may also access the portal from the intranet. 

Please watch the video and familiarize yourself with the Houston “Housing Voucher Program- Wait List Opening” which features the step-by-step process for the customer.  HPL staff will be assisting customers with the following:

• signing up for computers,
• providing assistance in computer labs,
• finding the link to the website and
• helping set up email accounts. 

Staff will not be completing applications for customers.  The information provided in the training PowerPoint is for us to know how to respond to questions. 

In order to receive 30 minutes of training credit for viewing the video, please come to Maria’s office to sign the training sheet.  We will submit that information to HPL Training.  Please try to view the video before September 19^th.  Training sheets will be turned in no later than the end of business on Friday, September 23rd.   

To quote Michael Kelsch, “Together we make an incredible impact on many, many lives.”  Thank you for using this training opportunity to make a difference in the lives of others!

Thanks,

Paty

Staff Development Day - Customer Service Philosophy  

WEAR YOUR RED TOMORROW! We're taking a group picture for our Staff Development Day powerpoint slide. 

Also, please vote on your favorite slogan for Central!  https://goo.gl/forms/JM8FEC4tFqobdRoo1

- Holly