Updated 6/18/18
If a customer needs an item from the 2nd Floor this week while it is closed for Camp Stream preparation, there are several options. Choose the most effective for the situation.
1. You may retrieve the items yourself if there is enough coverage on your floor of duty.
2. You may fill out a call slip for a retrieval from the 2nd floor. In the call # field, after inputting the call #, type (2ND FLOOR) so LST knows to go to 2nd floor and not Stacks. Otherwise follow standard call slip procedure:
- Place holds on the items before making the request and inform customers to pick up items on 1st floor Holds shelf.
- If customer has no card or wants to use material in- house, indicate NO CARD- DELIVER TO 3RD FLOOR in the notes field so LST knows to where to deliver and does not waste time and effort going to sorting rooms to try to print out yellow hold wrapper. The items should be wrapped in the 3 day Ref Holds wrapper (Microsoft template is on desktop).
3. You may call or Vocera an off-duty reference staff member for assistance, if it is a subject check or something that requires reference assistance.
P.S. -Do not ask the R2 balcony staff member to do a retrieval since they would have to leave their post to do so.
Thanks,
LW
If a customer needs an item from the 2nd Floor this week while it is closed for Camp Stream preparation, there are several options. Choose the most effective for the situation.
1. You may retrieve the items yourself if there is enough coverage on your floor of duty.
2. You may fill out a call slip for a retrieval from the 2nd floor. In the call # field, after inputting the call #, type (2ND FLOOR) so LST knows to go to 2nd floor and not Stacks. Otherwise follow standard call slip procedure:
P.S. -Do not ask the R2 balcony staff member to do a retrieval since they would have to leave their post to do so.
Thanks,
LW
1. You may retrieve the items yourself if there is enough coverage on your floor of duty.
2. You may fill out a call slip for a retrieval from the 2nd floor. In the call # field, after inputting the call #, type (2ND FLOOR) so LST knows to go to 2nd floor and not Stacks. Otherwise follow standard call slip procedure:
- Place holds on the items before making the request and inform customers to pick up items on 1st floor Holds shelf.
- If customer has no card or wants to use material in- house, indicate NO CARD- DELIVER TO 3RD FLOOR in the notes field so LST knows to where to deliver and does not waste time and effort going to sorting rooms to try to print out yellow hold wrapper. The items should be wrapped in the 3 day Ref Holds wrapper (Microsoft template is on desktop).
3. You may call or Vocera an off-duty reference staff member for assistance, if it is a subject check or something that requires reference assistance.
P.S. -Do not ask the R2 balcony staff member to do a retrieval since they would have to leave their post to do so.
Thanks,
LW
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