Greetings,
Though staff is expected to deliver exceptional customer service at all times, I would like to request that we as managers make an effort to stress to staff the need to be extra friendly and helpful over the next month. With the opening of Inversion, Central is being discussed quite a lot at City Council. Council members, staffers, and attendees are being encouraged to come over to Inversion and to get library cards. As such, it is extremely important that all staff deliver beyond exceptional customer service and are extremely helpful with all customers who come in to the library. Please pass this on to staff in as many ways as possible.
Thanks,
Mike Van Campen
Chief of Central Services
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