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In August, I alerted everyone to our new automated service that calls customers with holds to pick up if we do not have an email address for them. I also asked for any suggestions on how to improve on the number of email addresses we had for our customers. I received one response that I would like to share with you. Perhaps all of you already do this. If so, that is fantastic. If not, please try to adopt this practice as you work with our customers. And one last thing--if the customer does not have an email address, please try to verify that we have their correct phone number.

Thanks,
Syma