As you are updating customer records, please do not
delete or change the “g” message field. This field is used to create
the message that customers now see when they log in to their account that reminds
them to update their personal information in preparation for the move to
Sirsi. I believe that some of you may be changing it from “g” to “x” or
deleting it entirely once the customer has updated their information.
Unfortunately, that creates a problem. We are using that field to send a
series of messages about the change (right now we are trying to alert customers
that PINs will be required in the new system) and when you change the “g” to
“x” or delete the “g” completely, we are no longer able to mass update those
records.
Thank you for your cooperation. If you have any
questions, let me know.
Syma
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