As we know, Sr. Customer Service Clerks are required to complete a department training in order to move us forward in terms of uniformity. Training on how to complete applications is already underway and all LST staff members are being scheduled to attend. If you have not received this training by the end of the month, please inform a supervisor or the trainers (Kristin Clark/Kendra Cook) to get scheduled!
Here are a few more ideas on additional training you can feel free to steal:
Call Slips/Retrievals - Best Practices (Document available)
Laptop Desk Procedure and Policy (Document available)
Refund Process (Document Available)
Meeting Room Process (No Document)
Discard Process and Standards (Document Available)
Item on the Fly - Receiving and Checking Out (No Document)
Dewey Decimal System (Document Available)
Explaining/Contesting Fines (No Document, DP can advise if needed)
Smart Money (Document Available)
Your favorite database (Brainfuse, Optimal Resume, Sound Library, etc)
Feel free not to limit yourself to just these topics. If there are any external items you feel would benefit our department, bring it to us!
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