Circ Technical Issues Procedures

Hi Daniel

I understand there was a question about email notices and customers. In an effort to work out the kinks we are trying to gather information to assist IT/HALAN when a possible glitch appears. Please let me know if you have any question or concerns

Sarah

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Staff was asked “Are you currently having any Circulating Concerns?”

Question:

Some customers are still not receiving certain email notices. Who do we report this to?                             

Answer:

Please make a ticket with the IT Helpdesk, and CC Erin Cody and Pedro Mosquera, with the following information:

·         Customer’s Name

·         Account Number

·         Email address

·         Brief description (what kind of notice were they supposed to have received, the due date of item, title, etc)