Some customers have been unable to access their reading history online after choosing the "Opt in" option. If this happens, open the customer's account through "modify user". On the first page there will be 3 drop down boxes (as shown below). Select the last dropdown box (Charge History Rule) and ensure the selection is "ALLCHARGES". This is not retroactive, so the customer's reading history up to this point is nonexistent, but when we make the alteration to the account, it should record from then forward. We are looking for a resolution to this via an upcoming update, but no timeline as to when.
Let us know if you have any questions.
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