Hoopla Log In Problem - iOS
Hi Everyone,
So we've gotten a Hoopla log in issue that's been reported by several flummoxed customers. On iOS devices - iPads, iPhones - people are not able to log in to Hoopla. They open the app, click the Log In button and get an error saying the email address and password are not valid. They are never given a chance to log in to Hoopla, they just get that message repeatedly and can never log in.
The answer is going to sound slightly condescending but is really simple:
Ask them to adjust their screen brightness. The updated Hoopla log in form on the iOS screen is really easy to overlook if your eyesight is poor or the screen is too dark. The log in screen is different on the Android app interface, so we haven't run into this problem there. It also looks like they updated it since we sent that information to the vendor last week. Hopefully the new look helps.
Please have them try this before sending it on to Email Reference or calling a tech librarian.
~Genevieve
So we've gotten a Hoopla log in issue that's been reported by several flummoxed customers. On iOS devices - iPads, iPhones - people are not able to log in to Hoopla. They open the app, click the Log In button and get an error saying the email address and password are not valid. They are never given a chance to log in to Hoopla, they just get that message repeatedly and can never log in.
The answer is going to sound slightly condescending but is really simple:
Ask them to adjust their screen brightness. The updated Hoopla log in form on the iOS screen is really easy to overlook if your eyesight is poor or the screen is too dark. The log in screen is different on the Android app interface, so we haven't run into this problem there. It also looks like they updated it since we sent that information to the vendor last week. Hopefully the new look helps.
Please have them try this before sending it on to Email Reference or calling a tech librarian.
~Genevieve
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