On the Fly

Dear Daniel,


Q: What is the proper procedure for completing an item on the fly if there is no record to attach it to?



A: A lot of people are unaware of the “Item on the Fly” record we can use to get the item out to the customer. While we would prefer to have the item attached to the appropriate record if at all possible, this is a last resort when you cannot locate the item by author, title, barcode, call # and ISBN. If you have come to this point, go to the “Title” choice in the dropdown box on the On-the-fly menu and type in “Item on the Fly”. This will attach it to that record and you’ll just complete the record as you would if you have found the correct record, adding in the call number and location of the item. Make the customer aware the title of the item will be different and point out the matching barcodes and highlight or circle the item to avoid confusion. Once you do this, note the account that the customer is aware so there is no confusion later on down the line.


Daniel